Do you offer make-up classes? What is your refund, withdrawal and cancellation policy?

Missed Classes and Make-up Classes:

Missed class and make up policies are specific to locations. Look at your instructors profile to see your specific class make up policy. You can find your instructor by clicking their name on your class details page and on the Find An Instructor page.

Single class registrants may not make-up missed classes. You must attend class on the date purchased.

Bedrest or Birth of Baby:
If you are put on bedrest or your baby is born before the end of your pregnancy class, you may receive a refund for any classes that occur AFTER your baby's birth date. Contact your instructor as soon as this occurs in order to take care of your credit. You must notify us within one week of your bedrest or birth to receive credit. If you are put on bedrest, please email a note from your physician to us so we can put it on your file.

Credits will be issued ONLY for extended illness (three or more consecutive lessons) with a note from your physician.

Dropping a Class for Medical Reasons (Besides Bedrest)
For medical situations validated by a written acknowledgement from a licensed medical practitioner you will be granted a tuition credit prorated from THE DATE WE RECEIVE WRITTEN NOTICE. No credits will be issued for conflicts with other activities or vacations. Credits will be issued for extended illness only (see ILLNESS POLICY above).

Facility/Pool Closure/Instructor Illness

Thunderstorms can cause pools to close. Call the pool/facility 30 minutes prior to your class to see if it's open. If it is not, then class is canceled. If possible, a make-up will be scheduled or you will be directed to attend any comparable class as a make-up.

If a facility is closed causing us to cancel a class, or if an instructor is ill and a substitute cannot be found, you will be notified by phone and email immediately (if you are a registered class member). If possible, a make-up will be scheduled or you will be directed to attend any comparable class as a make-up.

Refund Policy
LIMITED REFUND POLICY (see class withdrawal policy below). We have to do this because we hire our instructors based on our registration.

Class Withdrawals:

To cancel a class and receive a 100% refund, registrants must withdraw at least One Week prior to the beginning of the first class. Registrants who withdraw before the second class, will receive a 50% refund*. No refunds will be given after the first two class meetings. (*Registrants paying prorated fees are NOT eligible for refunds).

Cancellation of Classes by Oh Baby! Fitness:
Oh Baby! Fitness reserves the right to cancel any class if a minimum number of people have not registered. We will notify you by e-mail within 48 hours of the first class if a class is canceled and will contact you to provide you with either a full refund, credit or transfer to another class.

FAQ Category